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Order Value Pre Tax
Optional Extra Time
Less than $500
Less than $1000
$1000 or more
Order Value Pre Tax1
Optional Extra Time4
Less than $3000
$3000 or more
Truck Hours: 8:30 AM to 2:00 PM Monday-Friday, Pacific Time.
Will-Call Hours: 8:30 AM until 2:00 PM Monday-Friday, Pacific Time.
Saturday Appointments: available for an additional $149.00, plus applicable taxes, regardless of order size. Subject to availability within our service area.
Multi-Warehouse Orders: If you have placed orders from more than one warehouse and would like one delivery to the stage address, there is a $75 fee to consolidate the items. 3 Business Days advance notice is critical for multi-warehouse orders as we use the 3rd day to transfer items and consolidate them at one warehouse before final delivery.
Please come prepared in a suitable enclosed vehicle to protect the furniture from weather and transportation damage (no pick-up trucks or open trailers).
To protect the furniture, it is required that you have the proper equipment (i.e. an enclosed vehicle, blankets, straps, ties, bins). Packing supplies are available for monthly rental if needed (Blankets/$6 - Strap/$12 - Bins/$5). All items must be returned in the condition they were received. The customer is responsible for any damages that occur during self-loaded Will-Call orders. SDN staff will make the final decision on whether further supplies or attention are required to ensure the protection of our inventory.
Advance appointments are preferred. We can occasionally accommodate same-day depending on our schedule, but you may need to wait while we complete our scheduled work.
SDN Assist: $25
Our team will be happy to help you load your order for a small fee to cover our time.
Self Loaded: No Fee
There is no fee for self-loaded orders. We still ask that you come prepared with the proper supplies, crew, and vehicle to safely load your items and protect them in transit.
When you place your order, our system will ask you to request a preferred appointment date. This does not secure your appointment, but it does put you in the queue in the order your request was received. You may also send your request to email@example.com.
For immediate assistance, please contact one of our Customer Care Advocates at (425) 999-5356. We may be helping another member, so if we don’t answer, please leave a message and we will get back to you as soon as possible.
Notify us through the link in your text notification by 7:00 AM one business day prior to the scheduled appointment date for no fee. You can also notify us at firstname.lastname@example.org or by phone at (425) 999-5356. After that point, a 50% restocking fee will be applied to Deliveries and Will-Call Pick-ups as we will have pulled the order.
For no-shows on the day of the appointment, we will attempt to contact you and wait as long as the schedule allows. If we are unable to reach you to gain access to the property, a delivery fee will be charged based on the value of the order. Free deliveries will be charged at the next pay level down, but the follow-up redelivery will be free if the order meets the minimum threshold. If items are not delivered by the end of the next business day, we will cancel the order and charge the 50% restocking fee.
Will-Call Pick-up No-Shows
For no-shows on the day of the appointment, we will attempt to contact you and reconfirm for the following business day. If the items are not picked up by the end of the next business day, we will cancel the order and charge the 50% restocking fee.
Self-moved Transfers: Free, just please make sure to notify us of the new address and date of transfer!
Concierge Services are billed at $25 per 15 minutes of labor and must be requested at the time of your order so we may schedule in the time for your project.
1 – Order value is based on the pre-tax dollar value of the rental items at the time of the appointment. For example, an order that qualifies for free Delivery may not qualify for free Destage if items have been returned or transferred dropping the order value below $1000. The value of multiple order numbers delivering at the same time to the same address will be combined to determine total delivery value.
2 – Ferry tickets and extra time will be applied to the delivery cost regardless of order size.
3 – Extra mileage is every mile greater than 20 miles from the Fulfillment Center closest to your address. Extra mileage is calculated using the one-way driving distance from the closest Fulfillment Center to the address using route planning software. For example, if your stage is 32 miles from our closest fulfillment center, we will bill 12 extra miles at the stated rate.
4 – Optional Extra Time is any activity outside of the single placement of items on the order, see Concierge Services above for lists of additional activities. Extra Time must be requested in advance to ensure we plan the time into the schedule and will be charged in 15-minute increments.