Delivery Fees & Rates

Delivery Rates: 

$125 | Orders $1-$750 
$145 | Orders $751-$1,500 
$175 | Orders $1,501+
This includes a full delivery and ONE-TIME placement of the items. We are adopting a 20-mile radius from SDN Fulfillment Centers. Outside of the 20-mile radius, there will be a charge of $1.95 per mile.

Saturday Delivery: Although not standard, is available at an additional $150+tax subject to availability within our service area.


New Furniture Sales Orders will be a flat fee of $125 within a 20-mile radius from Fulfillment Center.New Furniture Sales Order deliveries are free over $10,000.

How to Request Your Preferred Date (necessary also for Will Calls)
When you place your order, our system will ask you to request a preferred delivery/pick-up date. This does not secure your appointment, but it does put you in the queue in order of incoming request. SDN will contact you within the next business day to confirm the closest available date to your request. You may also send your request to Orders@sdninc.net and they will respond within the next business day, typically sooner. If you have an emergency,
you may contact our Fulfillment Center directly at (425) 999-5356. Our team is often on the lift or have their hands full - so if they don’t answer, please leave a message.

Fulfillment Center hours are 7:00 am to 3:00 pm Monday-Friday.

  • We will respond within one business day with your delivery date.
  • Deliveries are typically scheduled in the morning and de-stages in the afternoon.
  • 48 hours prior to delivery, we reconfirm with your delivery window that may fall up to one hour pre-or post our
    calendared arrival time.
  • On the day of delivery, our team will call 30 minutes of our GPS anticipated arrival time.

Saturday Delivery
Although not standard, is available at an additional $150+tax subject to availability within our service area.

Will Call

SDN Assist - $25: SDN is happy to help you your order into a covered vehicle. Please come prepared and in a suitable closed vehicle for the furniture.

Self Loaded - Free: If you choose to bring your own crew of movers, there will be no will call fee. Again, we ask you to come prepared with the proper supplies, crew and vechicle to load the products on to.

Will Call is open 10:00 AM - 2:00 PM and requires a one-business-day advance-notice. We are not always able to expedite requests due to space and staffing limitations, but if we are able to pull in less than 24 hours, a $100 rush fee may be charged.


To protect the furniture, it is required to have the proper equipment. (I.e. enclosed vehicle, blankets, straps, ties, etc.) All packing items are available for monthly rental if needed. (i.e., Blankets/$6 - Strap/$12 - Bins/$5) All items must be returned in condition received. The customer is responsible for the damages occurred during self-loaded will call orders. SDN has final decision making if the packing requires further supplies or attention.

For Will Call No-Shows: Customer has one business day after the no-show day to pick up items. SDN will contact them on the day of no show. At the end of the second day, if they are still a no-show, we cancel the order and charge
50% restocking fee.



Cancellations & No-Show Fees
For Delivery Cancellations: If you notify us by email (and voicemail) before 7:00 AM one-full business day prior to delivery, there is no fee.  After that point), we charge a 50% restocking fee.



Destages
Please note, we require your presence and signature on-site at the destage. Your rental continues until the items are scanned back in and available for the owner or other members to utilize. Email orders@sdninc.net to be put in the destage request queue. If possible, please try to provide us with 7 business days advanced notice. 


Transfers

Transfer fees if self-moved:  No charge.

Transfer fees if SDN moves:  Will be priced at double the deliver fee + $1.95 per mile outside of the 20 miles from Fulfillment Center radius.


Additional placement/revised layout of items

  • A la Carte Concierge Services
  • Hanging pictures and artwork
  • Hanging draperies
  • Moving personal items

The above Concierge Services will be $25 for every 15 minutes of labor and must be discussed at time of order so we may set aside this time for your project.