HELP?  How Do I Start?

Welcome to Staging & Design Network!

Once you have registered as a Wholesale or Trade Member and have created your new account, you’ll be ready to create your first rental order with a few clicks online!

 

  • Do not create an order# more than 7 days before your delivery or will call.  Your rental fee begins and you will be charged on the 7th day after creating an order# or the day of delivery/will call, whichever comes first.  If you need further explanation on this, please contact John Bedford at 425-985-0629.
  • Please choose your rental location, either Kirkland or Everett.
  • Click the rental tab after logging in. You’ll see products, prices, & measurements that are important to note when considering your property’s hallways, doorways and stairways!
  • You can review your cart to confirm or cancel pieces.
  • Your cart has a 60 minute-timeout limit before it releases your order back to the pool. Be sure to check all the way out of your cart with your card to secure your order and receive an order#. You can add to it later, but you won’t want to lose all your work now!
  • If you’re just browsing, add to your Wish List by clicking the heart icon. The item may not be available next time you log in, but it may help for budgeting purposes on future projects. Check you “Favorites” icon in your My Account page to find items you’ve favorited. Click on the item to see it’s availability. This will save you time searching for the item just to see if it’s available.
  • If you do not see everything you want, try reducing your filters.
  • After creating an order# contact email our scheduler at orders@sdninc.net right away.  Our delivery/will call/destage policy is below on page 2.
  • Your order has to be finalized by 7am the business day before the day of delivery/will call.

To Add an Item to an Existing Order:

Create a new order and at check out, click “add to open order.” You can add to existing order until 7:00 AM one BUSINESS day prior to scheduled delivery. Any revisions made after this cut-off window will result in a $100 rush fee,  and be added to a new order. You can order a will call pick-up at no charge.

For Cancelling an Item/s off your order:

Log into your account.  Click on “my account” at the top of the page.  Then click on “orders”.  The click on the order you want to delete items.  Click on “view order”.  Next to the item you want to delete off of your order click “return/cancel item”.

Cancellation of any items on your order after 7:00 am the business day before delivery or 7:00 am will result in a re-stocking fee of 50% of all canceled items. No refunds after delivery or once billing has started. Any refund of monies owed to you after cancellation will be made by the original method of payment and will be made at the next billing cycle.

When you submit your online order, you will provide your credit card at checkout (we do not accept third-party cards or American Express). You will see a $1.00 credit verification charge on your card but we don’t charge the entire order until it’s delivered, or on the 7th day of holding the order online, whichever happens first.

    A Monthly Rental Fee is charged every 30 days, via auto-renew. There is a 30-day minimum, even if you return sooner.  On the 31st day, your card will be charged for another 30-day cycle. If returned before the second cycle of 30 days ends, you will be refunded for any unused days upon the return of your entire order. 

 

Sales Tax: If you have a Reseller Permit, we will waive your sales tax on rentals and product purchases. We need a current permit on file to do this. Send to accounting@sdninc.net.

 

Proof of Insurance: To be exempt from the 4% Damage Waiver Fee, send your proof of insurance to accounting@sdninc.net and list SDN as a Certificate Holder. Full details on DWF are on the bottom of pg. 3 of this document.

 

Request a date: When you place your order, our system will ask you to select a preferred delivery/pick-up date. SDN will contact you within the next business day to confirm a next available date based off your requested date. You may also contact ORDERS@SDNINC.NET via email if you need a quicker response no later than the following business day. If you have an emergency you may contact our Fulfillment Center directly at (425) 999-5356. If you receive our voicemail, please leave a message. Fulfillment Center hours are 7:00 am to 3:00 pm

 

  • We will respond within one business day with your delivery date.
  • Deliveries are typically in the morning and de-stages in the afternoon.
  • We will later re-confirm 48 hours prior to delivery with your one hour delivery window, either one hour before of one hour after. We will send you a link to track the truck.
  • On the day of delivery, our team will call 30 minutes out.

 

Delivery: includes 2 professional movers and one truck and is $120+tax for the stage and $120+ tax for the de-stage. This covers up to 30 minutes of drive time and up to 30 minutes onsite. Additional time is prorated at $90/hour. You will sign off on this extra time with the delivery team. Please note moving non bar coded personal items not included however it is available for an extra charge of $90./hr with an advance reservation or if the drivers have extra time.

 

Will Call: Will Call is open 10:00 AM - 2:00 PM and requires a 1 business day advance notice. We are not always able to expedite requests due to space and staffing limitations, but if we are able to pull in less than 24 hours, a $100 rush fee may be charged.

 

Destages require as much advance notice as possible. Your rental continues until the items are scanned back

in and available for the owner or other members to utilize. Email orders@sdninc.net to be put in the destage request queue. If possible, please try to provide us with 7 business days advanced notice. Please note your signature will be required on site.

 

Saturday Delivery, although not standard, is available at $240+tax subject to availability within our service area.

Transfer Moves: $180 + tax + $90/hr after first 30 minutes. Please note moving personal items is not included in our delivery however this service is available for an added charge of $90/hr for 2 professional movers subject to availability.

 

It depends on when you let us know you can’t make it. Our rental pool is unique in that SDN does not own all the staging inventory. 

 

If you cancel by 7:00AM one full business day prior to delivery, there is no fee.  After that point (and for no-shows on site or at will call), we charge a 50% restocking fee, plus delivery.

 

 

 

You are responsible for maintaining the Rental Items in good condition, in a full set, subject to occasional use by a potential buyer such as sitting on a couch or chair. Items available for rent are not intended for daily household use and are expected to remain in the original rented condition. When items are rented that are intended to go into an owner-occupied home you are responsible to instruct said homeowner against using Rental Items for normal use. In addition, if you are renting the Rental Items for a short term special event, you as the renter are responsible for any damage or loss. In the event of damage or loss not covered by the Damage Waiver Fee, SDN will charge you the costs of lost rent until the item is replaced as well as replacing or repairing the rental items, including materials, parts, and labor. 

 

If you are not in default of any of the terms of this Rental Agreement, you may have an option to purchase one or all of the items you are renting depending on the individual item. Most items are available for sale however some are not. Please inquire directly with Staging & Design Network at 425-272-4430. Your pre-paid rental days will not be applied to your purchase price, as the furniture owner has or will be compensated for those days. The item will be removed from the system upon selling and you will not see future rental fees associated with it.



 

THANK YOU!

You may have noticed our tag line “Share. Grow. Inspire.”  Members of Staging & Design Network share resources, grow their businesses and inspire design. We are delight to have you as part of our network.