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Welcome to Staging & Design Network!
Once you have registered as a Wholesale or Trade Member and have created your new account, you’ll be ready to create your first rental order with a few clicks online!
To Add an Item to an Existing Order:Create a new order and at check out, click “add to open order.” You can add to existing order until 12 AM twoBUSINESS days prior to scheduled delivery. Any revisions made after this cut-off window will result in a $100 rush
fee, and be added to a new order. You can order a will call pick-up at no charge, as long as you come prepared withwrap, ties, and blankets. Taking care of our members’ inventory is very important to us.
For Cancelling an Item/s off your order:Log into your account. Click on “my account” at the top of the page. Then click on “orders”. The click on the orderyou want to delete items. Click on “view order”. Next to the item you want to delete off of your order click“return/cancel item”.Cancellation of any items on your order after 12 am 2 business days before delivery will result in a re-stocking feeof 50% of all canceled items. No refunds after delivery or once billing has started. Any refund of monies owed toyou after cancellation will be made by the original method of payment and will be made at the next billing cycle.
When you submit your online order, you will provide your credit card at checkout (we do not accept third-partycards or American Express). You will see a $1.00 credit verification charge on your card, but we don’t charge theentire order until it’s delivered, or on the 7th day of holding the order online, whichever happens first.A Monthly Rental Fee is charged every 30 days, via auto-renew. There is a 30-day minimum, even if you returnsooner. On the 31 st day, your card will be charged for another 30-day cycle. If returned before the second cycle of30 days ends, you will be refunded for any unused days upon the return of your entire order.
Sales Tax: If you have a Reseller Permit, we will waive your sales tax on rentals and product purchases. We need acurrent permit on file to do this. Send to email@example.com.
Proof of Insurance: To be exempt from the 4% Damage Waiver Fee, send your proof of insurance firstname.lastname@example.org and list SDN as a Certificate Holder. Full details on DWF are on the bottom of pg. 3 of thisdocument.
How do I schedule a DELIVERY/WILL CALL/DESTAGE& what are the fees?Request a date: When you place your order, our system will ask you to select a preferred delivery/pick-up date.SDN will contact you within the next business day to confirm a next available date based on your requested time.You may also contact email@example.com via email if you need a quicker response no later than the followingbusiness day. If you have an emergency you may contact our Fulfillment Center directly at (425) 999-5356. If youreceive our voicemail, please leave a message. Fulfillment Center hours are 7:00 am to 3:00 pm
Delivery: includes two professional movers and one truck.The flat fees are: $125- orders $1-$750, $145- orders $751-$1,500, $175- orders $1,501+This covers up to 30 minutes of drive time and 1x set up of furniture. Additional drive time is prorated at $90/hour.You will sign off on this extra time with the delivery team. Please note moving nonbarcoded personal items notincluded however it is available for an additional charge of $90/hr with a reservation or if the drivers haveextra time.
Will Call: Will Call is open 10-2:00 and requires a 24 business hours advance notice. We are not always able toexpedite requests due to space and staffing limitations, but if we are able to pull in less than 24 hours, a $100 rush fee may be charged. There is a $25 will call fee if SDN assists with the loading of the furniture. Will calls are free if self loaded with appropriate supplies (blankets, bins, straps, etc). These supplies are available for rent. SDN holds the right to refuse will calls on the spot if proper supplies are not provided by renter. We pride in taking good care of our members’ inventory.
Destages require as much notice as possible. Your rental continues until the items are scanned backin and available for the owner or other members to utilize. Email firstname.lastname@example.org to be put in the destage
request queue. If possible, please try to provide us with seven business days advanced notice. Please note yoursignature will be required on site. Weekend Delivery, although not standard, is available at twice the normal delivery price+tax subject to availability within our service area.
It depends on when you let us know you can't make it. Our rental pool is unique in that SDN does not own all the
If you cancel by 12 AM two full business days prior to delivery, there is no fee (assuming it is within the 7 day grace
period). After that point (and for no-shows on site or at will call), we charge a 50% restocking fee, plus delivery.
You are responsible for maintaining the Rental Items in good condition, in a full set, subject to occasional use by a potential buyer such as sitting on a couch or chair. Items available for rent are not intended for daily household use and are expected to remain in the original rented condition. When items are rented that are intended to go into an owner-occupied home you are responsible to instruct said homeowner against using Rental Items for normal use. In addition, if you are renting the Rental Items for a short-term special event, you as the renter are responsible for any damage or loss. In the event of damage or loss not covered by the Damage Waiver Fee, SDN will charge you the costs of lost rent until the item is replaced as well as replacing or repairing the rental items, including materials, parts, and labor.
If you are not in default of any of the terms of this Rental Agreement, you may have an option to purchase one or all of the items you are renting depending on the individual item. Most items are available for sale however some are not. Please inquire directly with Staging & Design Network at 425-272-4430. Your pre-paid rental days will not be applied to your purchase price, as the furniture owner has or will be compensated for those days. The item will be removed from the system upon selling and you will not see future rental fees associated with it.
You may have noticed our tag line “Share. Grow. Inspire.” Members of Staging & Design Network share resources, grow their businesses and inspire design. We are delighted to have you as part of our network.