HELP?  How do I start?

Welcome to Staging & Design Network!

Once you have registered as a Wholesale or Trade Member and have created your new account, you’ll be ready to create your first rental order with a few clicks online!

 

  • Do not create an order# more than 7 days before your delivery or will call. Your rental fee begins and you
    will be charged on the 7th day after creating an order# or the day of delivery/will call, whichever one
    comes first. If you need further explanation on this, please contact John Bedford at 425-985-0629.
  • Please choose your rental location, either Kirkland or Everett.
  • Click the rental tab after logging in. You’ll see products, prices, & measurements that are important to
    note when considering your property’s hallways, doorways, and stairways!
  • You can review your cart to confirm or cancel pieces.
  • Your cart has a 60 minute-timeout limit before it releases your order back to the pool. Be sure to check all
    the way out of your cart with your card to secure your order and receive an order#. You can add to it
    later, but you won’t want to lose all your work now!
  • If you’re just browsing, add to your Wish List by clicking the heart icon. The item may not be available
    next time you log in, but it may help for budgeting purposes on future projects. Check your “Favorites”
    the icon in your My Account page to find items you’ve favorited. Click on the item to see it’s availability. This
    will save you time searching for the item just to see if it’s available.
  • If you do not see everything you want, try reducing your filters.
  • After creating an order# email our scheduler at orders@sdninc.net right away. We work on a first come
    first serve basis, based on emails. Our delivery/will call/destage policy is below on page 2.
  • Your order has to be finalized by 11:59 pm two business days before the day of delivery/will call. So if your
    delivery is on a Thursday, your cut off time will be 11:59 pm Tuesday. Please keep in mind that Monday
    orders have to be finalized by 11:59 pm Thursday.

To Add an Item to an Existing Order:
Create a new order and at check out, click “add to open order.” You can add to existing order until 12 AM two
BUSINESS days prior to scheduled delivery. Any revisions made after this cut-off window will result in a $100 rush

fee, and be added to a new order. You can order a will call pick-up at no charge, as long as you come prepared with
wrap, ties, and blankets. Taking care of our members’ inventory is very important to us.

For Cancelling an Item/s off your order:
Log into your account. Click on “my account” at the top of the page. Then click on “orders”. The click on the order
you want to delete items. Click on “view order”. Next to the item you want to delete off of your order click
“return/cancel item”.
Cancellation of any items on your order after 12 am 2 business days before delivery will result in a re-stocking fee
of 50% of all canceled items. No refunds after delivery or once billing has started. Any refund of monies owed to
you after cancellation will be made by the original method of payment and will be made at the next billing cycle.

When you submit your online order, you will provide your credit card at checkout (we do not accept third-party
cards or American Express). You will see a $1.00 credit verification charge on your card, but we don’t charge the
entire order until it’s delivered, or on the 7th day of holding the order online, whichever happens first.
A Monthly Rental Fee is charged every 30 days, via auto-renew. There is a 30-day minimum, even if you return
sooner. On the 31 st day, your card will be charged for another 30-day cycle. If returned before the second cycle of
30 days ends, you will be refunded for any unused days upon the return of your entire order.


Sales Tax: If you have a Reseller Permit, we will waive your sales tax on rentals and product purchases. We need a
current permit on file to do this. Send to accounting@sdninc.net.


Proof of Insurance: To be exempt from the 4% Damage Waiver Fee, send your proof of insurance to
accounting@sdninc.net and list SDN as a Certificate Holder. Full details on DWF are on the bottom of pg. 3 of this
document.

 

How do I schedule a DELIVERY/WILL CALL/DESTAGE& what are the fees?
Request a date: When you place your order, our system will ask you to select a preferred delivery/pick-up date.
SDN will contact you within the next business day to confirm a next available date based on your requested time.
You may also contact ORDERS@SDNINC.NET via email if you need a quicker response no later than the following
business day. If you have an emergency you may contact our Fulfillment Center directly at (425) 999-5356. If you
receive our voicemail, please leave a message. Fulfillment Center hours are 7:00 am to 3:00 pm

  • We will respond within 24 hours (business week) with your delivery date.
  • Deliveries are typically in the morning and de-stages in the afternoon.
  • We will later re-confirm 48 hours before delivery with your one-hour delivery window, either one hour
    before or one hour after. We will send you a link to track the truck.
  • On the day of delivery, our team will call 30 minutes out.


Delivery: includes two professional movers and one truck.
The flat fees are: $125- orders $1-$750, $145- orders $751-$1,500, $175- orders $1,501+
This covers up to 30 minutes of drive time and 1x set up of furniture. Additional drive time is prorated at $90/hour.
You will sign off on this extra time with the delivery team. Please note moving nonbarcoded personal items not
included however it is available for an additional charge of $90/hr with a reservation or if the drivers have
extra time.


Will Call: Will Call is open 10-2:00 and requires a 24 business hours advance notice. We are not always able to
expedite requests due to space and staffing limitations, but if we are able to pull in less than 24 hours, a $100 rush fee may be charged. There is a $25 will call fee if SDN assists with the loading of the furniture. Will calls are free if self loaded with appropriate supplies (blankets, bins, straps, etc). These supplies are available for rent. SDN holds the right to refuse will calls on the spot if proper supplies are not provided by renter. We pride in taking good care of our members’ inventory.


Destages require as much notice as possible. Your rental continues until the items are scanned back
in and available for the owner or other members to utilize. Email orders@sdninc.net to be put in the destage

request queue. If possible, please try to provide us with seven business days advanced notice. Please note your
signature will be required on site. Weekend Delivery, although not standard, is available at twice the normal delivery price+tax subject to availability within our service area.

It depends on when you let us know you cant make it. Our rental pool is unique in that SDN does not own all the staging inventory.

If you cancel by 12 AM two full business days prior to delivery, there is no fee (assuming it is within the 7 day grace period). After that point (and for no-shows on site or at will call), we charge a 50% restocking fee, plus delivery.

You are responsible for maintaining the Rental Items in good condition, in a full set, subject to occasional use by a potential buyer such as sitting on a couch or chair. Items available for rent are not intended for daily household use and are expected to remain in the original rented condition. When items are rented that are intended to go into an owner-occupied home you are responsible to instruct said homeowner against using Rental Items for normal use. In addition, if you are renting the Rental Items for a short-term special event, you as the renter are responsible for any damage or loss. In the event of damage or loss not covered by the Damage Waiver Fee, SDN will charge you the costs of lost rent until the item is replaced as well as replacing or repairing the rental items, including materials, parts, and labor.

 

If you are not in default of any of the terms of this Rental Agreement, you may have an option to purchase one or all of the items you are renting depending on the individual item. Most items are available for sale however some are not. Please inquire directly with Staging & Design Network at 425-272-4430. Your pre-paid rental days will not be applied to your purchase price, as the furniture owner has or will be compensated for those days. The item will be removed from the system upon selling and you will not see future rental fees associated with it.



 

THANK YOU!

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