Request a date: When you place your order, our system will ask you to select a preferred delivery/pick-up date. SDN will contact you within the next business day to confirm a next available date based off your requested date. You may also contact ORDERS@SDNINC.NET via email if you need a quicker response no later than the following business day. If you have an emergency you may contact our Fulfillment Center directly at (425) 999-5356. If you receive our voicemail, please leave a message. Fulfillment Center hours are 7:00 am to 3:00 pm
- We will respond within one business day with your delivery date.
- Deliveries are typically in the morning and de-stages in the afternoon.
- We will later re-confirm 48 hours prior to delivery with your one hour delivery window, either one hour before of one hour after. We will send you a link to track the truck.
- On the day of delivery, our team will call 30 minutes out.
Delivery: This is a flat fee charge of the cost is as follows:
$125 | Orders $1-$750
$145 | Orders $751-$1,500
$175 | Orders $1,501+
This includes a full delivery and one time setup of the items. The delivery radius at this price is a 20 mile drive from any of our locations. Beyond, 20 miles is charged at $1.95 per mile after that.
Will Call: Will Call is open 10:00 AM - 2:00 PM and requires a 1 business day advance notice. We are not always able to expedite requests due to space and staffing limitations, but if we are able to pull in less than 24 hours, a $100 rush fee may be charged.
To protect the furniture it is required to have the proper equipment. (I.e. enclosed vehicle, blankets, straps, ties, etc.) All packing items are available for rent if needed.
All items must be returned in condition received. The customer is responsible for the damages occurred during self-loaded will call orders. SDN has final decision making if the packing requires further supplies or attention.
Destages require as much advance notice as possible. Your rental continues until the items are scanned back
in and available for the owner or other members to utilize. Email firstname.lastname@example.org to be put in the destage request queue. If possible, please try to provide us with 7 business days advanced notice. Please note your signature will be required on site. The
Saturday Delivery, although not standard, is available at an additional $150+tax subject to availability within our service area.
Transfer Moves: $180 + tax + $90/hr after first 30 minutes. Please note moving personal items is not included in our delivery however this service is available for an added charge of $90/hr for 2 professional movers subject to availability.